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Services

  • Contact Centre

    Contact Centre

    We are equipped to manage all forms of communication to and from your customers and consumers by telephone, email, social media and face to face if required. Our experienced multi-lingual contact centre can offer help and support in English, French, Spanish, German and Italian. They are trained to listen, empathise, acknowledge, offer problem solving solutions and sell if required.

  • Parts Fulfilment

    Parts Fulfilment

    We have flexible storage facilities to manage all your inventory requirements. We offer a fast efficient and economical service for all new replacement parts and repairs. The smallest screw to the largest trampoline can be with the consumer on a timed delivery within 3-4 days.

  • B2C Services

    B2C Services

    On behalf of many of our clients, we set up and manage their online sales platform. You provide us with all the relevant data, images and product information and we will do the rest. We collect payment and expedite orders direct to the consumer. This service is often used by our clients to solve end of line over stock issues.

HOW DO WE WORK?

We shall design and agree a dedicated package which is proactive and flexible to meet your specific needs.

 

ADVICE AND PREPARATION

Sharing the benefit of our experience we will first of all listen as you explain your business aims and profile. We are only as good as the information you share with us.

We shall review your products, packaging, instructions, warranty procedures and provide advice on how we believe any potential issues can be avoided. Prevention is always better than cure.

Our team will then propose how we believe we can best service your business.

PROBLEM SOLVING, FEEDBACK AND LEARNING

Interaction with our client’s consumers is an invaluable source of knowledge which we share, to enable you to amend and improve your product or service.

All calls are logged and recorded, relevant information used to the benefit of clients.

We are your constant in market “eyes and ears”.

STORAGE AND FULFILLMENT

We have flexible storage facilities to manage inventory of parts and product.

We source the most cost effective distribution solution for your product and consumer.

REPORTING SYSTEMS

It is important that we and our clients have an understanding and visibility of what we do.

Our reporting systems are comprehensive and flexible.

We are accountable.

Next steps-We would welcome the opportunity of discussing your needs and how we can help improve your relationship with your customers, consumers, reduce your costs and allow you to concentrate on what you do best.